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Quality Assurance & Quality Control Program
Quality Assurance (QA)
Quality Assurance (QA)
Quality Assurance refers to those actions, procedures, and methods employed at the management and senior technical levels to observe and ensure that prudent quality procedures are in place and are being carried out and that the desired result of a quality product is achieved.
Purpose
The purpose of this procedure is to outline the construction quality assurance program of J K Projects Pvt. Ltd. This procedure will give an overview of the program, describing overall responsibilities, areas to be covered by the program and a general list of criteria that will be used to determine when this QA program will be invoked.
Scope
This procedure sets forth the construction quality program requirements that are to be applied to work performed by J K Projects Pvt. Ltd. It is intended that this QA program will meet the requirements of the J K Projects Pvt. Ltd’s Basic Quality Policy (BQP) as it relates to Construction Services.
Responsibility
The decision to implement this QA program for a particular construction job will be made at the sole discretion of the management of J K Projects Pvt. Ltd. The decision to implement this program (or any part of this program) for a particular job will be based on, but will not be limited to, the following criteria:
- Size and cost of the project
- Effect of the project on the overall goals of the Company
- Critical nature of the job (quality/safety)
Construction Site Organizational Structure Each construction site shall have at least one E&CS Construction Services QC representative or individual identified as the QA/QC contact. Depending on the construction site, this QA/QC function may be expanded to include additional personnel as dictated by the size of the project and/or scope of work activities. The organizational structure for the project shall be aligned in such a manner as to allow the on site QC representative the necessary autonomy to perform the QA/QC function in an unbiased manner. In addition, the onsite E&CS Construction Services QC representative will work with the Corporate QC Coordinator to conduct periodic assessments of the overall QA/QC implementation for the project.
Discuss specific project implementation plans –Construction Site Management with assistance from the Corporate QC Coordinator should discuss specific implementation plans for the particular construction project.
Develop and implement specific components of the Program – Construction Site Management should develop site specific plans based on discussions above and assign responsibilities for implementation.
Conduct overview meetings with all Construction Services site employees – At some point in these process, the Corporate QC Coordinator will generally conduct an overview meeting on the generic QA/QC Program. If the majority of the onsite Construction Services personnel are not familiar with the QA/QC Program, this overview could occur earlier in these process. However, holding the overview meeting at this stage allows Construction Site Management to interject specific requirements and responsibilities for the particular construction site. Attendance in this overview meeting will be documented in the individual’s training records in SHIPS.
Conduct periodic reviews with appropriate feedback and follow up to Construction Site Management. – The Corporate QC Coordinator with assistance from the on site QC representative will conduct periodic assessments of the onsite Program implementation. Tools for these assessments will be the implementation checklist and process observations based on specific components of the QA/QC Program. Results of the assessments will be shared with site Construction Management and will be used as the basis for future assessments.
Quality Assurance Review
QA does not include only periodic reviews to ensure compliance with the QC process but also includes review of several other established processes. The Project Manager shall ensure that appropriate levels of review (and cooperativeness in the review process) have occurred for:
- Constructability
- Bid ability
- Value Engineering
- Project Documentation
QA also incorporates a general review of personnel to ensure an acceptable level of expertise is maintained for quality design products. All design personnel shall be advised of the details of the QC plan.
Communication is also a vital element in all processes. QA includes the review of the level and quality of communications and documentation accomplished during the various processes.
Quality Control (QC)
Quality Control is defined as the operational techniques and the activities used to keep the quality of inputs or outputs to specifications; to fulfill and verify requirements of quality.
Objective
The main objective of the Quality Control process for design projects is to provide a mechanism by which all construction plans can be subject to a systematic and consistent review. The outcome of the review should create a set of quality project plans, which should be substantially error free.
A secondary objective of the Quality Control process is to provide for a well documented “trail” of the design process. A properly documented project file should be a by-product of the quality control process. The Department, as a whole, should be able to substantiate its position from properly documented project files if any legal, social or procedural issues arise regarding the project.
Another secondary objective of the Quality Control process is to provide information feedback from reviews to the designers. The designer’s improved expertise and general increase in knowledge from feedback should result in product improvement at early stages even before a project review is started. The Quality Control process thus serves as a parallel training program.
It is not the intent of this manual to supersede any other manuals, policies or standards of the Department. This manual is intended to be a living document which will be reviewed and updated periodically to ensure compliance with changes to plans preparation requirements, processes and organizational structure.
Requirements for Quality Control
The Quality Control process includes quality planning, training, providing clear decisions and directions, constant supervision, immediate review of completed activities for accuracy and completeness, and documenting all decisions, assumptions and recommendations.
In the construction plan development process, it is the clear responsibility of the designer to ensure all project elements are economical, accurate, properly prepared, coordinated, checked, and completed. In order for the DOTD to consistently meet the needs and expectations of our citizens, quality must be as important as the schedule and budget.
All designers and reviewers must recognize that quality is the result of several processes. It requires many individuals performing many appropriate activities at the right time during the plans development process. Quality Control does not solely consist of a review after a product is completed. It is an approach and a realization that quality is something that occurs throughout the design process. Quality requires performing all activities in conformance with valid requirements, no matter how large or small their overall contribution to the design process. Good CAD techniques, attention to detail and ensuring the plans are correct and useful to the contractor are also essential to quality.
Project Quality Control Requirements
The methods and processes defined in this manual will serve as the Project Quality Control Plan (PQCP) for each project. Every set of construction plans prepared by or for DOTD are required to follow this process.
The Project Quality Control Plan details the proposed methods or processes of providing quality control for all work products. This plan will be kept current with the work requirements. The plan shall include, but is not limited to, the following areas:
- Organization
- Quality Control Reviews
- Proposed method of documentation of comments, coordination responses and quality assurance records
- Quality Assurance Certification
Plans prepared by consultants for DOTD must, at a minimum, follow the procedures set forth in this manual. Consultants may prepare their own Project Quality Control Plan to be submitted to the PM for approval
Design Documentation Requirements
To facilitate QC reviews of each project, the designer will prepare a written "Project Design Criteria Report" at the onset of the work. A copy of this document will be submitted at the onset of work for the project and will serve as the basis for reports, design analyses, and plans preparation.
Project Manager (PM)
The PM is the person responsible for the planning, coordination and controlling of a project from inception to completion, meeting the project's requirements and ensuring that each project is completed on time, within budget, within scope and to required quality standards. The project manager insures that all phase reviews have occurred and have been completed, that all comments have been satisfactorily addressed and that all forms and checklists have been completed by the appropriate personnel. The PM is ultimately responsible for each project’s adherence to the quality control plan.
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